Avaya BCM Attendant Console User Manual download pdf (Page 11)

P0908543 Issue 02 Enterprise Edge Attendant Console Set Up and Operation Guide

Preparing the PC environment

To prepare the PC environment:

• ensure the LAN is installed and functioning properly. Consult your network

administrator for assistance if necessary.

Enterprise Edge Attendant Console uses TCP/IP to communicate between the

Server component and the Attendant component. This protocol must be installed

on every PC that runs Enterprise Edge Attendant Console. This includes PCs that

are installed as stand-alone. Follow the steps in Windows networking for an

attendant on page 11 and Windows networking for an attendant on page 11.

Windows networking for an attendant

Enterprise Edge Attendant Console uses the industry standard TCP/IP protocol to

communicate between the Enterprise Edge server and the Attendant component.

This means that you need the Windows Network component for all Enterprise

Edge Attendant Console PCs, including those without a LAN adapter.

The Enterprise Edge Attendant Console installation process does not install the

Windows Network component. For instructions on installing the Windows

Networking component, refer to your network or Windows documentation.

To check that the Windows system is correctly set up before you install the

Enterprise Edge Attendant Console Attendant component:

Note: If your company has a network administrator, check with your

administrator before changing any network configuration parameters.

1. Start Windows on the Attendant PC.

2. On the Windows taskbar, click Start, point to Settings and then click Control

Panel.

3. Double-click the Network icon.

The Network window opens with the Configuration tab displayed.

4. Check that TCP/IP is on the list of installed network components. If not, click

the Add button to install this protocol using the Windows installation

procedures.

5. Double-click TCP/IP.

For Attendant PCs, check with your network administrator that the IPAddress

option is consistent with other PCs on the network. Normally the Obtain an IP

address automatically option is selected.

6. Install any components that are not present from the Windows installation

package or consult your network administrator for assistance. When these

items are checked, close the windows.

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Avaya BCM Attendant Console User Manual Page 11