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Avaya BCM Attendant Console User Manual Page 3

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P0908543 Issue 02 Enterprise Edge Attendant Console Set Up and Operation Guide
Contents
Chapter 1 About Enterprise Edge Attendant Console 5
About this guide 5
Conventions 6
Reference documents 6
Chapter 2 Preparing for installation 7
How Enterprise Edge Attendant Console works 7
Enterprise Edge Attendant Console Server component 7
Enterprise Edge Attendant Console Attendant component 8
Enterprise Edge Attendant Console Reports component 8
Company model 8
Requirements for Enterprise Edge Attendant Console 8
Enterprise Edge telephone system requirements 9
PC system requirements for installing the Attendant component on a
client PC 9
PC system requirements for Unified Manager 10
Chapter 3 Preparing the PC environment 11
Windows networking for an attendant 11
Windows networking for reports 13
Chapter 4 Installing Enterprise Edge Attendant Console 15
Installing the Enterprise Edge Attendant Console Attendant component 15
Chapter 5 Configuring Enterprise Edge Attendant Console 17
Configuring the Server component 17
Setting Logging options 18
Configuring the Attendant component 19
Starting the Attendant component for the first time 19
Starting the Attendant Component 19
Quitting the Attendant component 20
Types of Attendant setups 20
Setting up other Attendant features 24
Starting the Reports component 27
Configuring the Reports component 27
Quitting the Reports component 27
Networked operations 27
Verifying Enterprise Edge Attendant Console installation 28
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