Avaya BCM Attendant Console User Manual download pdf (Page 21)

Configuring Enterprise Edge Attendant Console 21

P0908543 Issue 02 Enterprise Edge Attendant Console Set Up and Operation Guide

To set or change the attendant’s extension:

1. Click Tools and then click Options.

The Options dialog box appears with the Options tab displayed.

2. At the Attendant option, in the My Extension box, type the extension number

of the attendant’s Enterprise Edge telephone.

Part-time main attendant setup

The part-time main attendant is an attendant that can answer incoming calls and

perform additional functions on the PC, such as word processing.

The difference between the full-time main attendant setup and the part-time main

attendant setup is that part-time has additional Attendant options that allow

notification of incoming calls when the Attendant component is minimized. Refer

to Full-time main attendant setup on page 20 and Setting up other Attendant

features on page 24.

Backup attendant setup

A backup attendant is an attendant position that receives calls that are redirected

from some other attendant position. The backup attendant can also operate as a

main attendant or assistant attendant, or any combination of the attendant types.

Note: As with all Attendant component setups, you must set up the server ID and

Attendant extension options from the Options dialog box. After you set up

the options, the Attendant component displays all incoming calls that arrive

on the attendant’s Enterprise Edge telephone.

Each Attendant PC that is originally set up to receive incoming calls must be set up

to redirect the calls to the backup Attendant PC.

Note: Calls can be redirected to another Enterprise Edge Attendant Console

attendant or any Enterprise Edge Voice extension.

If the attendant needs to leave their position, they activate the backup attendant

position by clicking the OUT button on the Attendant window. This button

indicates that the attendant is not at the station and that all calls are diverted to the

specified backup position. After clicking the OUT button, the attendant can

complete the calls currently in progress on the Attendant window. New calls

appear at the position, but also appear at the backup position. Even though the

attendant is out, the Attendant component can process calls, if required.

To set up the backup attendant:

1. Click the Tools menu and then click Options.

The Options dialog box appears.

2. At the Redirect calls to option, in the Extension box, type the backup

attendant’s extension number.

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Avaya BCM Attendant Console User Manual Page 21