Avaya BCM Attendant Console User Manual download pdf (Page 43)

P0908543 Issue 02 Enterprise Edge Attendant Console Set Up and Operation Guide

Glossary

Assistant attendant

The assistant attendant provides call coverage for one or more extensions

connected to the Enterprise Edge server.

Attendant PC

A personal computer used to run the Enterprise Edge Attendant Console Attendant

component. To operate, the Attendant PC must be connected to an Enterprise Edge

server.

Backup attendant

The backup attendant receives calls if the main attendant is not available to answer

calls. The main attendant uses the Out button on the Attendant window to indicate

they are not available.

Caller ID

A service available from the telephone company that displays the caller’s

telephone number and in some cases the caller’s name on the display of a

telephone. If your company subscribes to Caller ID and has Enterprise Edge

Attendant Console installed, the Attendant window displays the caller’s name and

telephone number.

CTE

Computer Telephony Engine.

Enterprise Edge Attendant Console

Enterprise Edge Attendant Console is a Windows

-based software application that

provides call management and call activity reporting capability to a business.

LAN

Local Area Network. A group of computers connected together to access

information and services in a common environment.

Main attendant

The telephone attendant who is primarily responsible for managing a company’s

incoming calls.

1 2 ... 38 39 40 41 42 43 44 45 46

No comments

Avaya BCM Attendant Console User Manual Page 43