Avaya BCM Attendant Console User Manual download pdf (Page 23)

Configuring Enterprise Edge Attendant Console 23

P0908543 Issue 02 Enterprise Edge Attendant Console Set Up and Operation Guide

Assistant attendant setup

An assistant attendant provides call coverage for one or more extensions in the

system. This means that you can set up the Attendant so that it monitors all

incoming calls to specified extensions. Since the assistant typically uses a PC for

other work, Enterprise Edge Attendant Console alerts the assistant without

requiring that the Attendant window is always visible on the system.

To set up an assistant attendant:

1. In the Options dialog box, select the Assigned extension rings option.

The Call Notification dialog box appears to inform the assistant that there is an

outside call for an Assigned extension.

Use the Assigned feature when an employee wants an assistant attendant, such as

an administrative assistant, to answer the employee’s calls.

Note: Only calls that originate from outside the Enterprise Edge server appear on

the assistant attendant’s window. Internal calls from an extension to an

assigned extension do not appear on the assistant attendant’s window.

Enable the Assistant function by copying extensions to the Assigned list on the

Assigned tab of the Options dialog box.

To add or remove an assistant attendant’s assigned extensions:

1. Click Tools in the Main menu and then click Options.

The Options dialog box appears.

2. Click the Assigned tab on the Options dialog box.

To add an extension, click the extension you want in the All extensions list and

click >> to copy it to the Assigned extensions list.

To remove an extension from the Assigned extensions list, click the extension

number in the Assigned extensions box and click

3. Click the OK button.

You can view assigned extensions at any time by clicking the Assigned tab in the

Directory options of the Attendant window.

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Avaya BCM Attendant Console User Manual Page 23