Avaya BCM Attendant Console User Manual download pdf (Page 33)

P0908543 Issue 02 Enterprise Edge Attendant Console Set Up and Operation Guide

Troubleshooting

This section contains solutions for problems that can occur while you install

Enterprise Edge Attendant Console. It includes:

• Troubleshooting Server component

• Troubleshooting Attendant component installation

• Troubleshooting Reports component installation

Troubleshooting the Server component

This section contains solutions to problems that can occur while you install or run

the Server component.

If problems occur on the Server component, log the Server activity and examine

the log for error messages. For information on how to set logging options, see

Setting Logging options on page 18.

Logging Server component activity

The Server component window allows you to choose optional functions of the

Server component. These functions can help diagnose Server component

problems. They are:

• Saving the server log file to disk

• Changing the level of logging information to be displayed

For information on changing these options, see Setting Logging options on page

18.

Saving the server log file

If you activate the Log to file command, the server log file is saved as a file named

“ConsoleServer.log” in the server directory.

Note: If you save the Server log file, the ConsoleServer.log file continues to grow

and take up disk space. Make sure you turn this feature off when you are

finished troubleshooting the Server component.

For information on changing these settings, see Setting Logging options on page

18.

Changing the amount of logging information displayed

You can change the level of amount of the logging information that you display.

For information on changing the level of logging information, see Setting Logging

options on page 18.

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Avaya BCM Attendant Console User Manual Page 33