Avaya B5800 User Manual download pdf (Page 45)

Auto Attendant tab field descriptions

Name Description

Name Range = Up to 15 characters. This field sets the name

for the auto-attendant service. External calls can be

routed to the auto attendant by entering AA: Name in

the destination field of an Incoming Call Route.

Maximum Inactivity Default = 8 seconds; Range = 1 to 20 seconds. This field

sets how long after playing the prompts the Auto

Attendant should wait for a valid key press. If exceeded,

the caller is either transferred to the Fallback Extension

set within the Incoming Call Route used for their call or

else the caller is disconnected.

Enable Local Recording Default = On. When off, use of short codes to record

auto-attendant prompts is blocked. The short codes can

still be used to playback the greetings.

Direct Dial-By-Number Default = Off. This setting affects the operation of any

key presses in the auto attendant menu set to use the

Dial By Number action.

• If selected, the key press for the action is included in

any following digits dialed by the caller for extension

matching. For example, if 2 is set in the actions to Dial

by Number, a caller can dial 201 for extension 201.

• If not selected, the key press for the action is not

included in any following digits dialed by the caller for

extension matching. For example, if 2 is set in the

actions to Dial by Number, a caller must dial 2 and then

201 for extension 201.

Dial by Name Match Order Default = First Name/Last Name. Determines the name

order used for the Dial by Name function. The options

are First then Last or Last then First.

AA Number This number is assigned by the B5800 Branch Gateway

and cannot be changed. It is used in conjunction with

short codes to access the auto attendant service or to

record auto attendant greetings.

Morning/Afternoon/Evening/

Menu Options

Each auto-attendant can consist of three distinct time

periods, defined by associated time profiles. A greeting

can be recorded for each period. The appropriate

greeting is played to callers and followed by the Menu

Options greeting which should list the available

actions.

Creating an auto attendant

Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012 45

1 2 ... 40 41 42 43 44 45 46 47 48 49 50 ... 61 62

Comments to this Manuals

No comments

Avaya B5800 User Manual Page 45

Comments to this Manuals

Related products and manuals for Gateways/controllers Avaya B5800