Avaya B5800 User Manual download pdf (Page 47)

the auto attendant number that is dialed and Y is from 00 to 11 for the key programmed for

Park and Page.

Note:

• To prevent abuse of these default short codes, they can be deleted or changed. They

can also be removed from the system short codes section and rebuilt in the user short

codes of a trusted user. Alternately, disabling the Enabling Local Recording option

stops the use of short codes to record the auto attendant greetings.

• Using the Dial feature, the short codes can be assigned to a programmable button.

This allows quick access and recording of any prompts that change frequently.

Routing incoming calls to an auto attendant

About this task

You can specify an auto attendant as a destination in the B5800 Branch Gateway Incoming

Call Routes table. Internal callers can access an auto attendant through a programmed DSS

button.

Procedure

1. From the System Manager console, select the B5800 Branch Gateway device and

click Edit to edit the system configuration for the device. IP Office Manager will be

launched on your PC. For more information, see

Editing a B5800 Branch Gateway

system configuration from System Manager on page 12.

2. In the left navigation pane, click Incoming Call Route.

3. Select the appropriate route.

4. Click the Standard tab and confirm that the settings match the calls you expect to

be routed to the auto attendant.

For more information, see the IP Office Manager on-line help.

5. Click the Destination tab.

6. In the Destination drop-down box, select the auto attendant.

The names of the configured auto attendants are shown prefixed with AA:.

In this example, the Fallback Extension has also been set to route calls to a hunt

group. The Fallback Extension setting is used for callers in the auto attendant who

Routing incoming calls to an auto attendant

Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012 47

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Avaya B5800 User Manual Page 47