Avaya IP500 V2 Operations Instructions download pdf (Page 383)

Installing IP500/IP500 V2 Page 383

15-601042 Issue 28g (11 October 2013)IP Office 9.0

System Components: Applications

10.14.12 Voicemail Pro

This application requires various licenses entered into the IP Office configuration to control the features it offers and the

number of simultaneous connections (IP500 = 40 (IP Office 5.0+) or 30 (pre-IP Office 5.0), IP500 V2 = 40). The

operation of Voicemail Pro can be customized to provide special services. .

The Voicemail Pro software can be installed as separate Voicemail Pro client and server parts. This allows the remote

administration of the Voicemail Pro server from a PC with just the Voicemail Pro client installed. A copy of the client is

automatically installed locally with the Voicemail Pro server.

Source

DVD

IP Office Release 9.0 User/Admin DVD Set (2) (700506051) (Disk 1) or IP Office Application

Server Release 9.0 DVD Set (2)

Languages

Chinese (Mandarin and Cantonese), Danish, German, Greek, English (UK), English (US),

Spanish, Latin Spanish, Finnish, French, French Canadian, Hungarian, Italian, Korean, Dutch,

Norwegian, Polish, Portuguese, Brazilian, Swedish.

License

See Voicemail Pro Licenses .

The details below are for a Windows based server installation of Voicemail Pro. Voicemail Pro can also be installed as part

of a Linux based server installation using the IP Office Application Server DVD .

The Voicemail Pro server part of the software consists of several components in addition to the core server software,

these are:

· Campaigns

The Voicemail Pro can be configured to run a campaign. This consists of a series of questions for which the

Voicemail Pro records the callers answer or key presses. The resulting recordings can then be played back by

users. The web aspect of campaigns allows user to perform this playback and processing of campaign recordings

via their web browser. This requires an IIS web server to be run on the same PC as the Voicemail Pro software.

· Text to Speech (TTS)

Through adding additional licenses, the Voicemail Pro is able to use the TTS functions of Windows to speak text

and numbers to callers in addition to recording prompts. This is intended mainly for scenarios where the Voicemail

Pro is obtaining text and number values from a customer database.

· Unified Messaging Service (UMS)

Voicemail Pro supports a feature called voicemail email to send messages or message alerts to a user's email

mailbox. This however is a one-way process with no link back to the user's voicemail mailbox on whether the

email has been read or deleted. UMS allows this to become a two-way process, where users can play voicemail

messages through their email mailbox or voicemail mailbox.

Basic Voicemail Pro

Minimum PC Requirements

RAM

256MB

Hard Disk Free Space

2GB*

Processor:

- Pentium

P4 1.4GHz

- Celeron

Any 1.7GHz

- AMD

Any 1.4GHz.

*Also allow 1MB per minute for message and

prompt storage.

Operating System Support

Server OS:

Service

Client

2003 Server

2008 R2 Server

2012 Server

Client OS:

XP Professional

Vista

Windows 7

Windows 8

· Where supported, Windows 7 support is only on

Professional, Enterprise and Ultimate versions.

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