Avaya IP500 V2 Operations Instructions Page 5
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Installing IP500/IP500 V2 Page 5
15-601042 Issue 28g (11 October 2013)IP Office 9.0
Contents
Contents
System Overview1.
..................................................................... 141.1 Additional Documentation
..................................................................... 141.2 Repair
..................................................................... 141.3 RoHS
..................................................................... 151.4 IP Office Modes
............................................................................ 161.4.1 System SD Cards
............................................................................ 171.4.2 Overall Capacity
............................................................................ 181.4.3 Hardware Support Summary
............................................................................ 201.4.4 Feature Support Summary
..................................................................... 211.5 Control Units
..................................................................... 221.6 IP500 V2 System Components
..................................................................... 241.7 IP500 Office System Components
..................................................................... 261.8 Control Unit Cards
............................................................................ 261.8.1 IP500 Base Cards
............................................................................ 291.8.2 IP500 Trunk Cards
............................................................................ 301.8.3 IP400 Trunk Cards
............................................................................ 311.8.4 Other Cards
..................................................................... 321.9 External Expansion Modules
............................................................................ 341.9.1 IP500 External Expansion Modules
............................................................................ 361.9.2 IP400 External Expansion Modules
............................................................................ 381.9.3 Connecting External Expansion Modules
..................................................................... 391.10 Power Supplies and Cables
............................................................................ 391.10.1 Power Supplies
............................................................................ 401.10.2 Power Supply Cords
............................................................................ 411.10.3 Power Supply Backup
............................................................................ 421.10.4 Cabling and Cables
............................................................................ 441.10.5 Grounding
............................................................................ 45
1.10.6 Lightning Protection/Out-of-Building
Connections
..................................................................... 461.11 Wall and Rack Mounting
..................................................................... 471.12 Feature Keys and Licenses
..................................................................... 481.13 IP Office Phones
..................................................................... 491.14 VoIP
............................................................................ 501.14.1 Voice Compression Channels
..................................................................... 511.15 Supported Country Locales
..................................................................... 521.16 IP Office Software Applications
............................................................................ 531.16.1 Programming Applications
............................................................................ 541.16.2 User Applications
............................................................................ 541.16.3 Voicemail Applications
............................................................................ 551.16.4 Call Logging Applications
............................................................................ 551.16.5 Call Center Applications
............................................................................ 551.16.6 CTI Applications
..................................................................... 561.17 Training
..................................................................... 561.18 Web Sites
..................................................................... 571.19 Emergency and Power Failure Ports
Installation Requirements2.
..................................................................... 602.1 Environmental Requirements
..................................................................... 612.2 Space Requirements
............................................................................ 622.2.1 IP500 and IP500 V2 Control Units
............................................................................ 622.2.2 External Expansion Modules
............................................................................ 632.2.3 Wall Mounting
............................................................................ 642.2.4 Rack Space Requirements
Administration Software3.
..................................................................... 663.1 IP Office Web Manager
..................................................................... 673.2 Installing the Admin Applications
..................................................................... 693.3 Installer PC Connection
..................................................................... 703.4 Starting IP Office Manager
..................................................................... 713.5 Starting System Status Application
..................................................................... 723.6 Starting System Monitor
IP500 V2 Installation4.
..................................................................... 754.1 Tools and Equipment Required
..................................................................... 764.2 Documentation
..................................................................... 774.3 Unpacking
..................................................................... 784.4 SD Card Preparation
............................................................................ 794.4.1 Upgrade the Card Firmware
............................................................................ 804.4.2 Creating an Offline Configuration File
............................................................................ 814.4.3 Adding a Pre-Built Configuration File
............................................................................ 814.4.4 Adding a License File
............................................................................ 814.4.5 Adding a 9600 Series Screen Saver File
............................................................................ 824.4.6 Adding Music on Hold Files
..................................................................... 834.5 IP500 Card Installation
............................................................................ 834.5.1 Fitting IP500 Daughter Cards
............................................................................ 854.5.2 Fitting IP500 Legacy Cards
............................................................................ 864.5.3 Inserting IP500 Base Cards
..................................................................... 874.6 Wall Mounting
............................................................................ 884.6.1 Wall Mounting Kit V2/V3
..................................................................... 894.7 Rack Mounting
..................................................................... 904.8 Connecting External Expansion Modules
..................................................................... 924.9 Grounding
..................................................................... 934.10 Network Connection
..................................................................... 944.11 Starting the System
............................................................................ 954.11.1 Checking the LEDs
..................................................................... 974.12 Changing the System to Standard Mode
............................................................................ 97
4.12.1 Manually Changing the System to Standard
Mode
............................................................................ 984.12.2 Automating the Change to Standard Mode
..................................................................... 994.13 Connecting Phones
............................................................................ 994.13.1 Analog Phones
............................................................................ 994.13.2 ETR Phones
............................................................................ 994.13.3 DS Phones
............................................................................ 1004.13.4 TCM Phones
............................................................................ 1004.13.5 IP/SIP Phones
Initial Configuration Using IP Office
Manager
5.
..................................................................... 1035.1 Entering Licenses
..................................................................... 1045.2 Setting the System Locale
..................................................................... 1055.3 Changing the IP Address Settings
..................................................................... 1065.4 Changing the Default Passwords
..................................................................... 1085.5 Extension Numbering
..................................................................... 1105.6 Disable Unused Trunks
..................................................................... 1125.7 Setting the Digital Trunk Clock Source
..................................................................... 1145.8 Setting the Trunk Prefixes
..................................................................... 1155.9 DS16B/30B Port Mode Selection
On-Boarding6.
..................................................................... 1186.1 On-Boarding
SD Card Management7.
..................................................................... 1247.1 Booting from the SD Cards
..................................................................... 1267.2 Creating an IP Office SD Card
..................................................................... 1287.3 Viewing the Card Contents
- IP Office 9.0 1
- Contents 5
- Additional Processes8 6
- IP500 Basic Installation9 7
- System Components10 7
- Safety Statements11 8
- System Overview 11
- Chapter 1 11
- 1. System Overview 13
- 1.1 Additional Documentation 14
- 1.2 Repair 14
- 1.3 RoHS 14
- 1.4 IP Office Modes 15
- 1.4.1 System SD Cards 16
- 1.4.2 Overall Capacity 17
- 1.4.4 Feature Support Summary 20
- 1.5 Control Units 21
- 1.8 Control Unit Cards 26
- 1.8.2 IP500 Trunk Cards 29
- 1.8.3 IP400 Trunk Cards 30
- 1.8.4 Other Cards 31
- 1.10.1 Power Supplies 39
- 1.10.2 Power Supply Cords 40
- 1.10.3 Power Supply Backup 41
- 1.10.4 Cabling and Cables 42
- 1.10.5 Grounding 44
- 1.11 Wall and Rack Mounting 46
- 1.13 IP Office Phones 48
- 1.14 VoIP 49
- Measuring Channel Usage 50
- System Overview: VoIP 51
- 1.16.2 User Applications 54
- 1.16.3 Voicemail Applications 54
- 1.16.6 CTI Applications 55
- 1.17 Training 56
- 1.18 Web Sites 56
- Switching Power Failure Ports 57
- Installation Requirements 59
- Chapter 2 59
- 2. Installation Requirements 60
- 2.2 Space Requirements 61
- 2.2.3 Wall Mounting 63
- 2.2.4 Rack Space Requirements 64
- Administration Software 65
- Chapter 3 65
- 3. Administration Software 66
- Requirements 67
- 3.3 Installer PC Connection 69
- To start IP Office Manager: 70
- To start System Status: 71
- 3.6 Starting System Monitor 72
- IP500 V2 Installation 73
- Chapter 4 73
- 4. IP500 V2 Installation 74
- IP500 V2 Installation: 75
- 4.2 Documentation 76
- 4.3 Unpacking 77
- 4.4 SD Card Preparation 78
- 4.4.4 Adding a License File 81
- 4.5 IP500 Card Installation 83
- 4.6 Wall Mounting 87
- 4.6.1 Wall Mounting Kit V2/V3 88
- 4.7 Rack Mounting 89
- Tools Required 90
- Parts and Equipment Required 90
- Procedure 91
- 4.9 Grounding 92
- 4.10 Network Connection 93
- 4.11 Starting the System 94
- 4.11.1 Checking the LEDs 95
- 4.13 Connecting Phones 99
- 4.13.4 TCM Phones 100
- 4.13.5 IP/SIP Phones 100
- Office Manager 101
- Chapter 5 101
- 5.1 Entering Licenses 103
- 5.2 Setting the System Locale 104
- ! WARNING 105
- 5.5 Extension Numbering 108
- 5.6 Disable Unused Trunks 110
- Multiple Source Priority 112
- To set trunk prefixes: 114
- SIP Trunk Prefixes 115
- On-Boarding 117
- Chapter 6 117
- 6. On-Boarding 118
- On-Boarding: On-Boarding 119
- SD Card Management 121
- Chapter 7 121
- 7. SD Card Management 122
- SD Card Folders 123
- 7.1 Booting from the SD Cards 124
- Boot Alarms 125
- Creating a Card on a Local PC 126
- To upgrade a System SD card 127
- 7.3 Viewing the Card Contents 128
- Process Options 129
- 7.9 Backing Up to a PC 137
- 7.10 Restoring from a PC 137
- 7.11 Upgrading Card Software 139
- 7.13 Memory Card Startup 142
- Additional Processes 143
- Chapter 8 143
- 8. Additional Processes 144
- 8.1 Switching Off a System 145
- 8.2 Rebooting a System 147
- 8.3 Changing Components 149
- 8.3.4 Adding a New Component 150
- 8.3.5 Permanent Removal 151
- 8.6 Loading a Configuration 158
- 8.7 Upgrading systems 161
- 8.8 Swapping Extension Users 168
- 8.9.1 DS Phones 170
- 8.10.1 Port Connection 173
- 8.11 So8 BRI Module 174
- 8.12 SNMP 177
- CastleRock SNMPc V5.0.1 179
- 8.13 Reset Button 181
- 8.14 AUX Button 181
- 8.15 RS232 Port Maintenance 182
- IP500 Basic Installation 187
- Chapter 9 187
- 9. IP500 Basic Installation 188
- ! Upgrade Licenses 189
- Information Web Sites 189
- 9.3 IP500 Unpacking 190
- 9.4 IP500 Card Installation 191
- 9.4.3 IP500 Card Insertion 194
- 9.5 Inserting the Feature Key 195
- 9.6 Applying Power 196
- 9.7 Check the CPU LED 198
- 9.10 Adding Licences 201
- 9.12 Rack Mounting 204
- 9.13 Wall Mounting 205
- 9.13.2 Wall Mounting Kit V1 207
- 9.14 Grounding 208
- System Components 209
- Chapter 10 209
- 10. System Components 210
- 10.1 IP500 V2 Control Unit 211
- 10.2 IP500 Control Unit 214
- 10.3 IP500 Base Cards 217
- IP500 BRI Combination Card 218
- IP500 ETR6 Base Card 219
- Unified Communications Module 219
- 10.3.1 4-Port Expansion Card 220
- 10.3.2 Analog Phone 221
- 10.3.3 ATM Combination Card 222
- Port Type 223
- Features 223
- 10.3.4 BRI Combination Card 225
- 10.3.6 Digital Station 228
- 10.3.7 ETR6 Card 229
- 10.3.8 Legacy Card Carrier 231
- 10.3.9 TCM8 Digital Station 232
- 10.3.10 VCM 233
- IP500 PRI-U Trunk Card 235
- IP500 BRI Trunk Card 235
- 10.4.1 Analog Trunk Card 236
- 10.4.2 BRI Trunk Cards 238
- 10.4.3 PRI Trunk Cards 239
- 10.5.1 Analog Trunk 16 242
- Module Rear 243
- 10.5.2 BRI So8 244
- 10.5.3 Digital Station 16/30 246
- Module Front 248
- RJ21 Cable Pin Out 250
- 10.5.6 Phone 16/30 253
- 10.6 Feature Keys 255
- Embedded Voicemail 256
- PCM Encoding 256
- 10.6.2 IP500 Smart Card 257
- 10.7 IP400 Trunk Cards 258
- 10.7.3 BRI Trunk Cards 260
- 10.7.4 T1 PRI Trunk Cards 261
- 10.7.5 E1 PRI Trunk Cards 261
- 10.7.6 E1R2 PRI Trunk Cards 262
- 10.8 IP400 Internal Cards 263
- 10.9 IP400 Expansion Modules 265
- · IP400 So8 Module 266
- 10.9.1 Analog Trunk 16 267
- 10.9.2 Digital Station V2 269
- 10.9.3 Digital Station 271
- 10.9.4 Phone V2 273
- 10.9.5 Phone 275
- 10.9.6 So8 277
- 10.10 Mounting Kits 279
- 10.11 Phones 280
- 10.11.1 1010/1040 281
- 10.11.2 1120/1140/1220/1230 282
- 10.11.3 1403 283
- 10.11.4 1408 284
- 10.11.5 1416 285
- 10.11.6 1603 286
- System Components: Phones 287
- 10.11.7 1608 288
- 10.11.8 1616 290
- 10.11.9 2402 292
- 10.11.10 2410 293
- 10.11.11 2420 294
- 10.11.12 3616 295
- 10.11.13 3620 296
- 10.11.14 3626 297
- 10.11.15 3641 298
- 10.11.16 3645 299
- 10.11.17 3701 300
- 10.11.18 3711 301
- 10.11.19 3720 302
- 10.11.20 3725 303
- 10.11.21 3740 304
- 10.11.22 3749 305
- 10.11.23 3810 306
- 10.11.24 3910 307
- 10.11.25 3920 307
- 10.11.26 4406 308
- 10.11.27 4412 309
- 10.11.28 4424 310
- 10.11.29 4601 311
- 10.11.30 4602 312
- 10.11.31 4610 313
- 10.11.32 4620 314
- 10.11.33 4621 315
- 10.11.34 4625 316
- 10.11.35 5402 317
- 10.11.36 5410 318
- 10.11.37 5420 319
- 10.11.38 5601 320
- 10.11.39 5602 321
- 10.11.40 5610 322
- 10.11.41 5620 323
- 10.11.42 5621 324
- 10.11.43 9504 325
- 10.11.44 9508 326
- 10.11.45 9608 327
- 10.11.46 9611G 328
- 10.11.47 9620L, 9620C 329
- 10.11.48 9621G 331
- 10.11.49 9630G 332
- 10.11.50 9640, 9640G 334
- 10.11.51 9641G 336
- 10.11.52 9650, 9650C 337
- Replacement Line Cord 338
- 700383326 338
- 10.11.54 ETR 6, ETR 6D 340
- 10.11.55 D100 Series 341
- 10.11.56 ETR 18, ETR 18D 342
- 10.11.57 ETR 34D 343
- 10.11.58 M7100 344
- 10.11.59 M7100N 344
- 10.11.60 M7208 345
- 10.11.61 M7208N 345
- 10.11.62 M7310 346
- 10.11.63 M7310N 346
- 10.11.64 M7324 347
- 10.11.65 M7324N 347
- 10.11.66 T7000 348
- 10.11.67 T7100 348
- 10.11.68 T7208 349
- 10.11.69 T7316 350
- 10.11.70 T7316E 351
- 10.11.71 T7406, T7406e 352
- 10.11.72 T3 Classic 353
- 10.11.73 T3 Comfort 354
- 10.11.74 T3 Compact 355
- 10.12 Phone Add-Ons 356
- 10.12.1 201B RIM 357
- 10.12.2 4450 358
- 10.12.3 BM32 359
- 10.12.4 DBM32 360
- 10.12.5 EU24 361
- 10.12.6 EU24BL 362
- 10.12.7 KLM Module 363
- 10.12.8 SMB24 364
- 10.12.9 T3 DSS 365
- 10.12.10 T7316e KEM 366
- 10.12.11 XM24 367
- 10.13 Ancilliary Systems 368
- 10.13.2 DECT R4 369
- 10.14 Applications 370
- PC Requirements 371
- 10.14.2 ContactStore 372
- 10.14.4 IP Office Manager 374
- 10.14.5 Monitor 375
- Windows PC Requirements 377
- 10.14.8 SoftConsole 379
- Windows User PC Requirements 380
- 10.14.11 TAPI 382
- 10.14.12 Voicemail Pro 383
- 10.14.14 IP Office Ports 385
- 10.14.15.1 Windows Support 386
- 10.14.15.2 Mac OS Support 386
- 10.14.15.4 Outlook Support 387
- 10.14.15.5 Browser Support 387
- 10.15 Physical Ports 388
- 10.15.1 Cables 389
- Standard IP Office Cables 390
- 10.15.2 ANALOG Port 391
- 10.15.3 AUDIO Port 391
- 10.15.4 BRI Port (So) 392
- 10.15.5 BRI Port (To) 393
- 10.15.6 DC I/P Port 394
- 10.15.7 DS Ports (RJ45) 394
- 10.15.8 EF Port 395
- 10.15.9 ETR Port 395
- 10.15.10 EXPANSION Port 396
- 10.15.11 EXT O/P Port 396
- 10.15.12 LAN Port 397
- 10.15.13 PF Port 398
- 10.15.14 PHONE (POT) Port 399
- 10.15.15 PRI Port 400
- 10.15.16 RS232 Port (DTE) 401
- 10.15.17 TCM Port (RJ21) 402
- 10.15.18 TCM Port (RJ45) 402
- 10.16 Licences 403
- 10.16.2 Upgrade Licenses 405
- ! Warning 405
- 10.16.3 Trunk Licensing 406
- Legacy Endpoint Licenses 407
- 10.16.5 User Licenses 408
- System Components: Licences 409
- Other User Licenses 410
- Legacy User Licenses 410
- Legacy Voicemail Licenses 412
- Legacy CCR Licenses 413
- 10.16.8 Trial Licenses 414
- 10.16.9 CTI Licenses 415
- 10.16.10 Other Licenses 415
- Control Units 416
- External Expansion Modules 416
- 1100/1200 Series 418
- 1400 Series 418
- 10.18 Hardware PCS Levels 422
- 10.19 TAA 422
- Safety Statements 423
- Chapter 11 423
- 11. Safety Statements 424
- 11.3 Trunk Interface Modules 425
- 11.6 EMC Directive 427
- 11.7.1 Australia 428
- 11.7.2 Canada 428
- 11.7.3 China 429
- 11.7.4 European Union 430
- 11.7.5 New Zealand 430
- 11.7.6 FCC Notification 431
- Automatic Dialers: 432
- Template: 19th November 2012 442
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