Avaya IP500 V2 Operations Instructions download pdf (Page 385)

Installing IP500/IP500 V2 Page 385

15-601042 Issue 28g (11 October 2013)IP Office 9.0

System Components: Applications

10.14.13 Single Windows Server Support

The following scenarios are supported for combining IP Office server applications onto a single server PC.

In all cases, the individual requirements of each application as if installed on a separate server are still applicable. Also,

depending on the application combination, additional restrictions and requirements may be applied as detailed below.

Voicemail Pro

Customer Call

Reporter

one-X Portal for IP

Office

Minimum IP

Office Release

Minimum PC

Specification

16 Ports

150 Agents

–

Release 5.0

As per each

application.

8 Ports

(4 TTS)

–

50 Simultaneous

users.

Release 6.0

2GHz Dual Core, 4GB

RAM, Windows 2008

R2 Server (32 or 64-

bit).

16 ports

(8 TTS)

50 Agents

150 Simultaneous

users.

Release 6.0

2GHz Quad Core, 6GB

RAM, Windows 2008

R2 64-bit.

Customer Call

Reporter run in

Windows 2003 on a

virtual server.

· Voicemail Pro includes UMS, VB Scripting and 3rd party database operation. It also includes the installation of

ContactStore if required.

· Both ContactStore and one-X Portal for IP Office use Tomcat servers as part of the application. For scenarios with

both installed, the redirect port setting of the ContactStore's Tomcat server should be configured to a port other

than 8080.

· The supported virtual servers are:

· VMWare Server.

· Microsoft Virtual Server 2005 R2.

· Microsoft Server Hyper-V.

· When used in a virtual server configuration, Customer Call Reporter and one-X Portal for IP Office each require a

2GB RAM virtual machine. Voicemail Pro and ContactStore each require a 1GB RAM virtual machine.

10.14.14 IP Office Ports

Details of the range of ports used by IP Office and IP Office applications are found at https://support.avaya.com/

helpcenter/getGenericDetails?detailId=C201082074362003.

Most PC firewalls requests the user to allow various exceptions when a newly installed application first runs. However this

is not always the case, especially if the firewall is located elsewhere than the user's PC.

Adding Firewall Exceptions

The file avayafw.bat can be used to open up the necessary firewall exceptions for IP Office applications. The file can be

downloaded from http://marketingtools.avaya.com/knowledgebase/tools/firewall.

It only works for:

· The default Windows XP/Windows 2003 firewall.

· The application must be installed for the exception to be created.

· The application must be installed in the default location.

Whilst avayafw.bat only works subject to the conditions above, for other firewalls study of this file will indicate the

necessary application files and ports for which exceptions need to be created.

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Avaya IP500 V2 Operations Instructions Page 385

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